Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

I Love the challenge of creating favorite Trees for a customer, to do this...
I do need to have photos, lots of photos, that show details, the more the better. Know, that I will work with you on size, color, and base. I will create this custom order to the best of my ability. Creating only one of a kind items.
This take time, working out materials needed and the conversations that we will have and up the time. With that said I would say 9 to 12 weeks could be needed to complete your custom order.

Care instructions

TLC, Every once in a while TLC is needed for this art work, Only when needed. You can use an can of air to blow out the dust, Reading the directions on the container first. You can also Place your tree in the kitchen sink spray a non harsh cleaner ex: (lemon water) let it sit for a minute or so. Use your sink sprayer (warm water) rinse well, shake and let dry.

after recieving your package,

If you will find a note inside of your package it's instructions on how best to get your Tree out of the shipping box. A thank you card from yours truly, as well as my business card. Know that you can count on me to work out any concerns that you might have after receiving your tree. Thank you for your purchase. OnlyTrees.

Sizing details

Some times... when I create a wire tree, the size might be off by a little. most of the time they (the Tree) grows just a little more than i thought it would. If you need your Tree to only be a certain size, Please let me know if the this a shelf size i need to know about. this will help me a lot.

Gift wrapping and packaging

I do not offer gift wrapping simply because, I wrap the Wire Tree that I have created so that you the customer and I know that this Tree will get to you safely with out the Tree being manipulated in the box. I use a lot of paper in between the branches for support. with hat said most customer want to see the Tree before it's gifted. Sometimes it takes an hour to pack up the Tree. I make sure every single branch is supported in the box when it's shipped. I have been told it's like opening a Christmas Present no matter what time of the year.

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